Delivery & Returns

Once your party is complete and boxed up we will personally pack up your party and pop it in the post. We use Royal Mail standard and Express services as well as UPS. For all items that require a signature please ensure that you provide a suitable delivery address when checking out.  Please allow at least 3 days for the arrival of your party products, if you need your items urgently, please select the Next Day Delivery option and order before 12pm, Tuesday – Thursday, not including bank holidays or weekends. We will inform you when your item has been dispatched and give you a tracking number for items sent using a tracked service.

All our international orders are sent tracked and you will receive an email with tracking once your order has been despatched. Estimated delivery is 8-10 working days after despatch, we will not refund any deliveries that exceed this estimated delivery time unless we deem it to be lost (after a reasonable period of time, typically up to 1 month).

We do not take responsibility for any customs charges, duty charges or taxes that need to be paid in order for your item to be delivered. If these charges are not paid resulting in your order being returned to us, we will not refund your postage and these costs may be deducted from your refund if they are still due to be paid.

We will not refund any personalised or bespoke products (including party hats) that are returned to us due to charges not being paid, an incorrect delivery address given, or that have not been collected after delivery was not made due to the recipient not being at the address for delivery.

If you receive your package and you are not happy with your choice, providing the item is unopened and not used please send it back, using the return label provided and on safe receipt we will issue you a refund. Please make sure you return within 28 days. Please get proof of postage from the post office as we cannot take responsibility for any items getting lost in the post. Please also note that we do not accept returns on personalised items, unless damaged in transit, by agreeing to our Terms and Conditions you are accepting our policy on personalised items. We will not refund postage on returns unless the return is due to a fault our end.