Delivery & Returns
Once your party is complete and boxed up we will personally pack up your party and pop it in the post. We use Royal Mail standard and Express services as well as My Hermes. For all items that require a signature please ensure that you provide a suitable delivery address when checking out. Please allow at least 3 days for the arrival of your party products, if you need your items urgently, please select the Next Day Delivery option and order before 2.30pm, Mon-Fri, not including bank holidays. We will inform you when your item has been dispatched and give you a tracking number for items sent using a tracked service.
If you receive your package and you are not happy with your choice, providing the item is unopened and not used please send it back, using the return label provided and on safe receipt we will issue you a refund. Please make sure you return within 28 days. Please get proof of postage from the post office as we cannot take responsibility for any items getting lost in the post. Please also note that we do not accept returns on personalised items, unless damaged in transit, by agreeing to our Terms and Conditions you are accepting our policy on personalised items. We will not refund postage on returns unless the return is due to a fault our end.